You have a number of options. Our money back guarantee allows you to simply return the product no questions asked within 10 days. We’ve had very, very few customers use our guarantee – most because an individual thought the mattress protector would also be a ‘fitted sheet’ – mattress protectors require the use of a bottom sheet, as well as a mattress pad since it is important to minimize removing and re-installing the encasement.
If you have an issue you think is a defect, please call our customer service department. We will replace a defective product for up to three years, assuming the encasement was used correctly and that washing instructions were properly followed. It is also important that encasements be installed correctly, following the instructions provided – failing to do so will void the warranty.